Return Policy | Equinox Toy Shop

If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help

You must be able to provide a valid proof of purchase – your confirmation email, bank statement or the invoice/packing note inside your delivery parcel

We reserve the right to test the product before accepting it back for refund or replacement.

Although some of our electronic toys are covered by a year's warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage)

We will consider accepting a toy for return up to 6 months after purchase but this depends upon the condition of the item as wear and tear is not a reason to return a toy

we are happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:

All packaging must be intact so that the item is in a re-saleable condition
You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel
Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
If you purchase 10 or more of the same item, this may be deemed as a business purchase. If your return is agreed, we reserve the right to charge a 10% restocking fee to any refund given

For details on returns of large quantity / non-consumer purchases please see our Terms & Conditions page

If an order is placed and the buyer falls into the category of a business or your order is considered to be a bulk purchase on behalf of a business, Equinoxtoyshop reserves the right to cancel the order. No unwanted returns will be accepted from a customer who we deem to be a business or the order is considered to be a bulk purchase on behalf of a business

If you purchase 10 or more of the same item, this may be deemed as a business or bulk purchase. We will not accept returns unless permission is given by mangement prior to returning anything. we reserve the right to charge a 10% restocking fee to any refund given.

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